1. Information We Collect

Tohfa Rafiq par hum aap ka bharosa qadar ki nigah se dekhte hain aur aap ki privacy ko tarjeeh dete hain. Hum aap ki behtareen khidmat ke liye neeche di gayi maloomat jama aur process karte hain:

• Personal Information: Aap ka naam, email address, phone number, shipping/billing address, aur woh tamam tafseelat jo aap registration ya checkout ke dauraan dete hain.

• Payment Information: Aap ki payment ki taqreeban maloomat, jaise ke credit/debit card details (jo secure third-party gateways ke zariye process hoti hain).

• Browsing Behavior: Aap ki website par interactions ki maloomat, jaise dekhe gaye pages, guzara gaya waqt, aur click kiye gaye products, taake hum aap ka shopping tajurba behtar bana sakein.

• Device Information: Aap ka IP address, browser type, aur operating system taake security aur compatibility ko ensure kiya ja sake.

• Cookies aur Similar Technologies: Chhoti files jo aap ke device par store hoti hain taake functionality behtar ho, preferences track ki ja sakein, aur site usage analyze kiya ja sake.

2. How We Use Your Data

Aap ki maloomat humein behtar khidmat faraham karne, behtar tajurba dene, aur apni services ko improve karne mein madad deti hain. Hum aap ki maloomat ko neeche diye gaye tareeqon se istemal karte hain:

• Fulfill Orders: Aap ki shopping ko sahi aur bar waqt deliver karna.

• Order Confirmation: Aap ka order receive honay ke baad, hum aap ko confirmation call karein ge. Order sirf tabhi ship kiya jaye ga jab aap phone par tasdeeq karenge.

• No Cancellation or Return Policy: Aik dafa order confirm hone ke baad, use cancel ya return nahi kiya ja sakta.

• Damaged Product Policy: Agar kisi surat aap ka order damage hota hai, to aap ko customer service par proof send karna ho ga. Parcel ki unboxing ke waqt video banana zaroori hai. Agar product faulty sabit hota hai, to hum aap ko refund karein ge, jiska process neeche diya gaya hai.

• Personalize Experiences: Aap ki browsing history aur preferences ki buniyad par products recommend karna.

• Communicate Updates: Aap ko order confirmation, shipping notifications, aur promotions bhejna.

• Enhance Security: Fraudulent transactions ka pata lagana aur unhein rokna.

• Improve Our Services: Usage patterns analyze karna taake website ka design, functionality, aur content behtar banaya ja sake.

3. Sharing Your Information

Hum aap ki privacy ki hifazat ka ehad karte hain. Aap ki maloomat kisi bhi gair mutaliq third-party ke sath bechi, kiraye par di, ya bina ijazat share nahi ki jaye gi. Magar kuch sooraton mein hum aap ki maloomat share kar sakte hain:

• Service Providers: Mukhtalif trusted third parties ke sath jo payments, shipping, aur analytics ko manage karte hain, strict confidentiality agreements ke tehat.

• Legal Requirements: Jab kanoon ka taqaza ho, jaise legal process ka jawab dena ya fraud ke khilaf tahaffuz.

• Business Transactions: Agar koi merger, acquisition, ya assets ki sale hoti hai to aap ki maloomat naye entity ko transfer ki ja sakti hai, jiska pehle aap ko notification diya jaye ga.

4. Cookies aur Tracking Technologies

Cookies aap ke browsing tajurbe ko behtar banati hain, aap ke preferences ko yaad rakhti hain, aur site ka usage analyze karti hain. Aap apne browser settings se cookies manage kar sakte hain, magar unko disable karne se kuch functionalities mutasir ho sakti hain.

5. Data Retention

Hum aap ki maloomat tab tak retain karte hain jab tak humein aap ko apni services deni hoti hain aur kanooni zorooraton ko pura karna hota hai. Aap ki darkhwast par hum aap ki maloomat delete kar denge, magar agar koi legal requirement ho to uske mutabiq data retain kiya ja sakta hai.

6. Data Security

Hum aap ki maloomat ki tahaffuz ke liye advanced measures istemal karte hain:

• Encryption: Sensitive information ko transmission ke dauraan protect karna.

• Firewalls: Hamaari systems tak gair mutaliq logon ki rasai rokna.

• Regular Audits: Security protocols aur industry standards ke compliance ko ensure karna.

7. Your Rights

Aap ke paas yeh haq hain:

• Access Your Data: Humare paas mojood aap ki maloomat dekhna.

• Request Corrections: Galat ya purani maloomat ko update karwana.

• Opt-Out: Marketing communications se kisi bhi waqt unsubscribe karna.

• Request Deletion: Hum se aap ka data delete karwane ki darkhwast karna, kanooni zorooraton ke mutabiq.

8. Refund Process (Only for Faulty or Damaged Products)

Agar aap ka product damaged ya faulty receive hota hai, to refund process neeche diya gaya hai:

1. Unboxing Video: Parcel ki unboxing ka video bana kar humein send karein.

2. Proof Submission: Damaged product ki clear images aur video customer service par send karein.

3. Verification: Hamaari team images/videos check kare gi aur agar fault confirm hota hai to refund initiate kar diya jaye ga.

4. Refund Time: Refund process mukammal hone me 7-10 working days lag sakte hain.

5. Agar aap ke koi bhi sawalat hain jo yahan cover nahi kiye gaye, to humne aap ki sahulat ke liye ek FAQs Page bhi tayar kiya hai. Wahan aapko aam tor par poochay jane wale sawalat ke tafseelat milengi. Agar phir bhi kisi madad ki zaroorat ho, to hamari customer support team se rabta karein.

9. Contact Us

Agar aap ko privacy ya order se mutaliq koi bhi sawal ho, to humein rabta karein:
📧 Email: support@tohfarafiq.com